Skin Deep is Your Skin Care Expert – and our Approach is All About Communication
Communicating with our clients is the most important part of Skin Deep’s job. We know our clients are bombarded with misinformation about products and treatments online, on television, and in magazines. Clients often research treatments and products they are interested in, but do not always get enough accurate information. This is why a skin care expert can make your life easier! (By the way, the Skin Deep blog is carefully curated to provide information that is in line with our own skin care philosophy.)
When clients call with questions, they want to talk with a skin care expert who is a professional in the field. At Skin Deep, communication begins the moment a client calls. All of our staff is knowledgeable and can answer your questions. Once a client makes an appointment, the initial consultation is the best way to learn about the health benefits of our skin care services. We continue to educate our clients during every treatment and encourage follow up appointments to foster a collaboration that will ultimately produce fabulous skin.
How do we provide expert skin care treatments?
These are the steps we take to learn about our clients in order to provide optimal skin care services that bring the desired results.
Initial consultation:
We ask our new clients to bring the skin care products they are currently using so we can evaluate their effectiveness. Our clients also complete a health questionnaire. The forms may seem daunting but are necessary to determine the right product and/or treatment best suited for the individual’s need. Together, our expert skin care staff and the client can discuss medications, and health concerns that may be contraindicated with certain treatments.
We actively listen to our clients and ask open-ended questions to help the client provide more specific information. During this initial consultation, we also ask lifestyle questions such as employment, hobbies, and skin care habits. These questions may shine light on behaviors that are detrimental to your skin: stress levels, sports helmets, dirty make up brushes are all culprits to derail healthy skin.
Samples:
Outside of the treatment room, we continue the education process by offering samples of products we believe will improve the health of the individual’s skin. Written instructions accompany the samples. This allows the client the opportunity to touch and feel the products and insure there is no adverse reaction before making a financial commitment. We provide professional literature on our products so the client receives valuable and proven information about what they are putting on their skin.
Records & Extras:
Part of the reason Skin Deep is considered a skin care expert is that we keep meticulous records on the treatments and the samples you receive so we can continuously evaluate your skin’s progress. We offer loyalty and referral programs and monthly specials to our valued clientele. We often host special events with our providers giving our clients the opportunity to meet and learn from these top-notch professionals.
Website:
Finally, we maintain an active webstore stocked with a selection of our favorite products, with free shipping on orders over $99. We encourage all our clients to think of us as their skin care expert and communicate with us online or by telephone to maintain contact and address any issues as they arise. Sign up for our Newsletter to find out about any sales and promotions that we’ve got planned.
